Planning & Tailor-Made Holidays

Do you sell package holidays?
No. Every holiday we arrange is tailor-made. We build each itinerary from scratch based on your interests, preferred pace, budget and travel dates.

How does the planning process work?
We start with a conversation — by phone or email — to understand what you’re looking for. We’ll then suggest a proposed itinerary with clear recommendations and pricing. From there, we adjust it until it feels right for you.

Do I need to know exactly what I want before contacting you?
Not at all. Many clients come to us with only a general idea. We’ll guide you through the options and help shape the trip.

Can you arrange multi-centre or complex itineraries?
Yes. Many of our clients travel to more than one destination or combine different styles of accommodation. We plan routes carefully to ensure the journey flows properly.

Do you only offer luxury hotels?
No. We work with a wide range of properties — from smaller character hotels to some of the world’s best-known names. Often a well-balanced trip includes a mixture of both. We’ll advise you honestly on where it’s worth spending more and where it isn’t.

Pricing & Payments

How are your holidays priced?
Each itinerary is individually priced based on current availability, flight costs, accommodation, and local arrangements at the time of booking. We focus on overall value rather than headline prices.

Is a deposit required?
Yes. A deposit is required to secure your booking, with the balance typically due several weeks before departure. We’ll confirm exact amounts and deadlines clearly before you commit.

Can I pay by credit card?
Yes. We accept major credit and debit cards as well as bank transfers.

Are there any hidden costs?
No. We provide a clear breakdown of what is included. If something is not included, we will make that clear from the outset.

Financial Protection

Is my money protected?
Yes. We are a fully ATOL-protected tour operator and members of the Travel Trust Association. This means your holiday arrangements and payments are financially protected.

What does ATOL protection mean?
ATOL protection covers flight-inclusive holidays and ensures you are protected in the unlikely event of company failure.

What does Travel Trust Association membership provide?
The Travel Trust Association adds further financial safeguards, giving additional protection for your payments.

Changes & Cancellations

Can I make changes after booking?
In many cases, yes. Changes are subject to availability and any supplier charges. We’ll always explain the options clearly before proceeding.

What happens if I need to cancel?
Cancellation terms depend on how far in advance you cancel and the arrangements involved. We provide full terms and conditions before booking so you understand the position clearly.

Should I take travel insurance?
Yes. Comprehensive travel insurance is essential and should be arranged as soon as you book. We’re happy to guide you on what level of cover to look for.

Before You Travel

When will I receive my documents?
Your documents and e-tickets will be uploaded to your private online travel portal once they are issued. We’ll also provide detailed destination information to help you prepare.

Do you provide a travel app?
Yes. You’ll have access to our mobile travel app, allowing you to keep your itinerary and documents conveniently in one place while travelling.

Will I receive practical information about the destination?
Yes. We provide clear guidance on visas, entry requirements, and other important details to help you prepare properly.

While You’re Away

What support do you provide while I’m travelling?
We provide a 24-hour emergency contact number, along with the support of our trusted local partners in each destination.

What happens if something goes wrong?
In the unlikely event of an issue, you can contact us using the emergency number provided. We will work quickly with our local partners to resolve matters as smoothly as possible.

About Jasmine Holidays

Where are you based?
Our head office is in Petersfield, Hampshire, with team members working across the UK. We also have offices in Vietnam and New Zealand, giving us strong local connections and wider time zone coverage.

How long have you been established?
We founded Jasmine Holidays in 2007 and currently arrange travel to 53 countries worldwide.

Who are your typical clients?
Many of our clients are couples or friends looking for a well-planned, independent journey without the stress of organising it themselves.